In recent years, Robotic Process Automation (RPA) has been on the wave of digital transformation. Its challenge is to better serve the customers of a company in a strong competitive context, because the old codes and processes have shown limits. Today, it is necessary to automate tasks of lower value, in order to concentrate workforce on efficient and strategic operational IT. Today, what do RP IT professionals think? And, according to them, is automation crucial for today’s business?
CIO in the Enterprise: IT visionaries
73% of IT decision-makers believe that structures that will not have an automation solution over the next five years will be doomed to disappear in ten years. The banking sector is a pioneer in this field, demonstrating how Robotic Process Automation (RPA) is revolutionizing its processes, its customer relations and its internal organization.
94% of those interviewed consider that automation will extend to 2020 by all services, not just computers. Indeed, the digital revolution is growing all over the world and in all areas.
Automation: why would you invest?
92% of respondents highlight the need for new sources of revenue : you have a strong competitive advantage. Furthermore, operational excellence requirements contribute significantly to the pressure of business, such as building trust with customers, employees or trading partners.
In the next two years, it would seem that the three IT investment positions in companies are, automation, containerization, as well as scheduling of work tasks, and DevOps.
The increasingly large number of hybrid clouds is forcing IT teams to manage the customer’s value chain, despite heterogeneous use of cloud services. This implies a new level of IT automation, in order to adapt to new challenges posed by a public infrastructure, private or both, exploded data, and various applications.
Implementation of Robotic Process Automation (RPA) and its constraints
CIOs face constraints in the implementation of digital transformation, by RPA, or DevOps. Initially, the main constraints were lack of budget (67%), lack of skills (44%) or lack of time (51%). But 42% of CIOs interviewed say that the internal organization, sometimes made up of several BUs (Business Units), can strengthen the challenge of digital transformation.
Different tools, different stakes or different histories can make the implementation more complex. 32% of them state a need for alignment between BUs, prior to any RPP project.
State of mind of the CIOs facing the digital transformation
80% of decision-makers say they are ready for digital innovation, and for the digital transformation projects. 77% believe that their company has already put in place the necessary devices for the project, and the training of personnel in automation.
What is encouraging, 75% of them have noticed a clear performance in their use of the data generated, which allows them to realize, according to them, a real competitive advantage.
PROJIXI Europe supports you in your digital transition, the implementation of automation of your business processes, and your information systems. The significant experience of our knowledge engineers, acquired from major accounts is then put at the service of your problem, for a mastered project.